Cancellation Policy
Updated
Message us on WhatsApp as early as possible and quote your order reference.
Before dispatch
Free. Cancel or reschedule at no charge until we confirm the tanker has left.
After dispatch
- Cancelled while the truck is on the way: 50% of the order price.
- Truck arrives but can't deliver for a reason on the customer's side (no gate pass, tank not reachable, nobody on site): the full order price.
- Rescheduling after dispatch counts as a cancellation plus a new order.
If the problem is on our side
You pay nothing for water we don't deliver; advance bank transfers are refunded in full.
Scheduled and business supply
Change or skip a scheduled delivery with at least 24 hours' notice at no charge.
Payment
Cash or bank transfer. Prices exclude VAT.